Labour is £17.50/Hour
We break labour down to 30 minute units - we don't feel it's right to charge an hour's fee for 30 minutes of work. By breaking our time down to 30 minute increments, you don't pay for more than you have to. Soldering work starts at only £5 per item soldered.
Time is Valuable for You & Us
In most cases, we can't work on your repair while you wait. We have many customers that need assistance, and a limited amount of staff to help them. You may be asked to leave the vehicle with us, allowing us to make sure everyone has a chance at asking us questions and getting help.
Most repairs are finished in 1-2 weeks, depending on parts availability.
We Charge for Warranty Work
The warranty on any given product is between you and the manufacturer. We're happy to work with you to repair or replace defective items, but we reserve the right to charge for service. If a product is replaced under warranty from the manufacturer, we don't get compensated by the manufacturer for any labor involved in re-installing it.
No Warranty Replacements
Only the manufacturer of a product has the right to make a decision as to whether or not a product can be replaced under warranty. We are not authorized by most manufacturers to make that call. We may have a good idea what they'll do, but we can't know for sure until they do something. So we are not in a position to replace defective products off the shelf for anything we don't have the authorization from the manufacturer to replace.
Please Don't Ship LiPo Batteries
LiPo batteries can be fire hazards, and there are hefty fines that come along with shipping LiPo batteries if they are packaged incorrectly. In fact, in 2010, a UPS cargo plane carrying lithium batteries crashed due to a fire that began in the cargo hold, killing the two crew members on board. So please don't ship us LiPo batteries with your vehicles (or separately). If you do ship us your LiPo batteries, please understand that they will not be returned.
Pick Up Your Repairs in a Timely Fashion
You wouldn't believe how many people have simply left their R/C vehicles with us over the years. While most people pick up their repairs promptly, some don't bother to pick them up at all. Any vehicles left with us more than 30 days after we've completed repairs will be considered our property and sold to recover our fees.
We don't really want your vehicles. We have enough of our own. So please, pick up your repairs promptly, and you and us both won't have to worry about this rule.
Once We Accept Your Repair Request
The first thing you need to do is download, print out, and fill out our Out of Area Repair Intake form. Please fill out the entire form, including the billing section. Any items sent without billing information will be kept, without being repaired, until return shipping is paid for by the customer.
Once we have your items, we will make our initial estimate of the repair costs and contact you. At that point, you can agree to the repair, or decline it, at which point we will charge you for return shipping and send it back unrepaired. During the course of the repair, we will add any small incidentals that come up, but we will contact you for permission if anything significant arises.
Once the repair is complete, we will contact you and advise you on the total cost of repair, including return shipping. Out of state repairs will not be charged Michigan sales tax. If a repair is unpaid for more than 30 days, we reserve the right to sell your items to recover our fees. By sending your items to us, you give us permission to sell your items if not paid for within 30 days from our first attempt to contact you regarding the repair's completion. You also give us permission to charge your credit card to pay for the requested repairs.